It would be interesting to hear the rationale behind this decision, Pechanga, especially since so many other areas of your casino are topnotch. I also asked the pit boss to open another $5 table and pointed to one of the empty $10 tables and he said 'No' again. When I left there were still 5+ people standing there. Then another 3 people walked by and 1 of them stayed to wait, watch, and hope an empty seat would open up. WHY? You clearly see 8 additional people ready and willing to give your their money for an enjoyable experience but you'd rather say 'No' than to just make a simple modification from a situation that is clearly making the casino NO MONEY!!! I stood there and waited for about 15 minutes myself and I joined about 6 others. I saw one gentleman walk over to the pit boss and request one of the EMPTY $10 tables to be changed to a $5 table and the pit boss denied his request. More than 200,000 square-foot casino floor Non-smoking casino (ample areas for smoking outdoors with dedicated cigarette butt recycling receptacles) 5,400. Theres a smoking and a non-smoking casino, plenty of restaurants, bars, and entertainment areas. One day there were about 8 people waiting for a blackjack spot at the $5 table. Im not a player, but just walking through the largest casino on the west coast, I was very impressed at this huge property. One thing I think they need to work on is customer service at the tables. There are plenty of machines with a great variety. The restaurant I went to was really so I actually went back.

Pechanga is my 2nd favorite casino in Southern Cal.

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